FOODSTED
FOODSTED is a technology company that connects people with the best in their cities or globally through an advanced rating system and hierarchical structure.
Within 30 days: if a customer wishes to return the products, the customer must pay for shipping to ensure the products arrive safely - Only then will a refund for the products be issued. Shipping costs to and from the recipient will not be refunded. The same conditions apply if shipments are returned due to local customs rejection of the shipment, or due to the recipient's failure to pay duties or taxes.
If your product is damaged or defective, we will issue a full or partial refund for the damaged products - the customer must provide pictures of the defects, damages etc.
When ordering, customers must be aware:
To ensure delivery time and product quality, you can order products from FOODSTED's maintained inventory with a business address near the delivery address you specify. The selection and availability of FOODSTED's products varies from time to time, and the customer is referred to the platform for updated information on this.
Please read these terms and conditions carefully and make sure you understand them before using our online store or the FOODSTED app. By using the online store or app you agree to be bound by these terms and conditions.
This purchase is governed by the standard terms of sale for consumer purchases of goods over the internet, given below. By 'consumer purchase' we mean here the sale of goods to consumers who are not primarily purchasing for commercial purposes, and where the seller is acting for commercial purposes by selling goods via the internet. The contract has been developed, and its use is recommended by the Norwegian Consumer Council.
Consumer purchases via the internet are regulated primarily by the Contract Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Cancellation Act and the E-Commerce Act, and these laws give consumers mandatory rights. The terms of the contract should not be understood as a limitation of legal rights, but rather as a presentation of the parties' most important rights and obligations in connection with the purchase. The seller may choose to offer the buyer better terms than those specified in these terms of sale.
For cases where the contract does not provide a direct solution to a problem, the contract must be supplemented with relevant legal provisions.
An agreement between a buyer and seller consists of the information about the purchase provided by the seller in the ordering section of the online store (including e.g. information about the product's type, quantity, quality, other characteristics, price and delivery terms), any direct correspondence between the parties (such as email, chat), as well as these terms of sale.
In case of conflict between the information about the purchase provided by the seller in the ordering section of the online store, the direct correspondence between the parties and the terms given in the terms of sale, the direct correspondence between the parties and the information given in the ordering section will take precedence over the terms of sale.
The terms of sale will however take precedence if the information provided by the seller or the correspondence contains terms that conflict with binding legislation.
Company name: FOODSTED
Contact address: Bjorkeveien 2,4315 Sandnes Norway
Phone number: +47 466 50 619
Organization number: 926 426 249
All prices in the online store and on the FOODSTED mobile app are displayed in NOK (in Norway) including all customs fees, duties and VAT. Shipping costs are excluded. Prices may change without further notice if VAT, duties, exchange rates and/or other fees change.
No additional import duties will be charged by your country, as all customs fees and handling are prepaid by FOODSTED AS and handled by the delivery service.
The agreement is binding for both parties as soon as the seller receives the buyer's order.
However, a party is not bound by the agreement if there has been a typographical or printing error in the offer given by the seller in the ordering section of the online store or in the buyer's order, and the other party realized or should have realized that such an error was present.
Depending on the buyer's country of residence, we provide payments through, Credit/Debit card and Vipps.
The seller may charge the buyer for the products at the time it is sent from the seller to the buyer.
If the buyer uses a credit card or debit card to make the payment, the seller may hold the funds on the card for the order for up to four days from the time the order is placed.
When paying by credit card, the Credit Sales Act will be applicable.
If the seller offers post-delivery invoicing, the invoice shall be issued when the good is dispatched. The due date shall be set to a minimum of 14 days from when the buyer receives the delivery.
If the seller has a particular need to require advance payment from the buyer, as is the case with goods that are to be imported on demand or adapted for the buyer, the seller may require this.
However, a party is not bound by the contract if orthographical or typological errors have occurred in the offer made by the seller in the ordering section of the online shop or in the buyer's order, and the other party realized or should have realized that such an error was present.
Buyers under 18 years of age may only pay directly when the seller delivers the products or by cash on delivery by post.
You may pay with your card and VIPPS, all payments go through Dintero. Any questions related to payments through Dintero, should be directed to your local Dintero company. https://www.dintero.com/
If you pay by card, the amount is charged when you complete the purchase.
See Dintero Terms and conditions for your country here: https://www.dintero.com/terms/terms-of-service
In order to offer you the use of Dintero's payment methods, we need to share some information about you with Dintero. This only happens if you select Dintero as your payment method. Dintero uses the information to judge whether you would qualify to use their payment methods.
The information used is name, address, email address, telephone number, payment history, and ordering information such as payment method, shipping type, order details, and the like.
The use of this information is regulated in accordance with current privacy laws and Dintero Privacy Policy.
Delivery of the products from the seller to the buyer shall occur in the manner, place, and at the time stated in the ordering section of the online shop.
If the delivery time is not stated in the ordering section, the seller shall deliver the products to the buyer within a reasonable time and no later than 30 days after the order is placed by the customer.
If the seller is to ensure that the goods are sent to the buyer, he/she is required to have the products dispatched to the destination in an appropriate way and under normal conditions for such transport (delivery service). The destination is to the buyer unless other, special agreements are made between the parties.
For all unclaimed packages, the Client will be debited all fees in connection with the shipping and return. We reserve the right to charge the cost of the handling that occurs when a package is not claimed (return shipping, shipping fee, etc.). We charge a Fee of 500 NOK if the package is not collected by the customer.
Refusing to accept a shipped order for any reason, the Client will be debited all fees in connection with the shipping and return. The remaining value of the order will be credited to the Client's bank account.
The buyer may change his/her mind and use the right of cancellation of the agreement according to the provisions of the Cancellation Act. A right of cancellation means that the buyer may return a product to the seller without reason, even if it does not have any defects and even if it has not yet been delivered.
The buyer must inform the seller that he/she will exercise this right within 14 days after the product, the prescribed information concerning the right, and the cancellation period form has been received.
If the buyer receives the cancellation period form and the necessary information at a later time than the time of product delivery, the cancellation period will begin on the day that the buyer receives the cancellation period form and information.
If the buyer has not received sufficient information or a cancellation period form, the cancellation period will expire three months after the product is received. If the buyer has not received any information about the right of cancellation at all, the period will be one year.
For reasons of certification, the information from the buyer to the seller concerning the exercise of the cancellation right should be in writing (cancellation period form, e-mail, fax, or letter), and must contain information on how the buyer will return the products to the seller.
When the cancellation right is exercised, the products must be returned to the seller within a reasonable amount of time. The seller must pay back the entire purchase price of the products within 14 days of the day the seller receives the goods or a note/slip to collect the order, or the products are placed at the seller's disposal.
The seller may not set fees for the customer's use of the cancellation right, although the seller may require that the buyer pay the costs associated with returning the products.
The buyer does not have the right to cancel parts of a purchase if the purchase of this item includes one or several additional items free of cost. In purchases where one or several items are included free of cost, all products on this particular item purchase must be returned to the seller if the right of cancellation is used.
The buyer may check the products before he/she cancels the purchase. However, the products must be deliverable to the seller in approximately the same condition and quantity as it was when the buyer received it. The buyer should return the goods to the seller in its original packaging, if possible. With all labels intact, and without smell or animal hairs.
Not returnable at any time: Food, Mangoes.
If the product is defective, the buyer must inform the seller within a reasonable amount of time that he/she would like to make a defect claim. The time limit for this may never be less than two months from the time the consumer discovered the defect.
The claim must, however, be made within two years from the time that the buyer took over the goods. If the product or parts of it are meant to last for a significantly longer period of time, the time limit for the claim will be five years.
In case of delay, a claim must be made to the seller within a reasonable amount of time after the set time of delivery has arrived and the product is not delivered.
Depending on the type of product and if this is applicable, the buyer may also choose to send a claim directly to the credit issuer (the credit card company).
The notice to the seller or credit issuer should be in writing (e-mail or letter).
If the seller does not deliver the products or delivers it later than what was agreed between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the regulations listed in Chapter 5 of the Consumer Purchases Act and depending on the circumstances, hold back the payable amount, demand Fulfillment, terminate the contract and demand compensation from the seller.
Fulfillment: If the seller does not deliver the goods at the set time of delivery, the buyer may adhere to the purchase and set a reasonable additional time limit for fulfillment by the seller.
However, the buyer may not demand Fulfillment if there is an obstacle to Fulfillment which the seller cannot overcome or if Fulfillment will involve a disadvantage or cost so great for the seller that it stands in significant disproportion to the buyer's interest in having the seller fulfill the purchase. If these difficulties cease within a reasonable amount of time, the consumer may require Fulfillment.
Termination: Upon significant non-payment breach or any other significant breach by the buyer, the seller may terminate the contract. However, the seller may not terminate the contract after the payment has been made.
Compensation: Furthermore, the buyer may demand compensation for losses incurred due to delay caused by the seller; cf. Consumer Purchases Act section 24.
The buyer must report any claim to the seller; cf. Point 9 of this contract.
If the product is defective and this is not the fault of the buyer or due to conditions on the buyer's side, the buyer may, according to the regulations of the Consumer Purchases Act, Chapter 6 and depending on the circumstances, withhold the payment, choose between correction and redelivery, demanding a discount, demanding the contract terminated along with compensation from the seller.
Correction or redelivery: If the product is defective, the buyer may require that the seller correct the error or redeliver an equivalent product. The seller may object to the buyer's requirement if the fulfillment of the requirement is impossible or involves unreasonable expenses for the seller.
The seller shall complete the correction or redelivery within a reasonable amount of time. The correction or redelivery shall be done without expense for the buyer, without the risk that the buyer will not have his/her expenses covered, and without significant inconvenience for the buyer. The seller may not attempt correction or redelivery more than twice for the same defect unless there are special reasons making further attempts reasonable.
Even if the buyer claims neither correction nor redelivery, the seller may offer correction or redelivery if this is done without delay. If the seller provides such correction or redelivery, the buyer may not demand a discount or termination of the contract.
Discount: If the defect is not corrected or redelivered, the buyer may demand a proportionate discount.
Termination: Instead of a discount, the buyer may terminate the contract; except in the case of insignificant defects.
Compensation: The buyer may also demand compensation for financial losses suffered as a result of the product defect; cf. Consumer Purchases Act section 33.
The buyer must present any claims to the seller; cf. Point 9 of this contract. The regulations concerning claims apply in addition to and independently of the regulations concerning the cancellation right and any warranties given by the seller.
If the buyer fails to pay or otherwise fulfill his/her contractual duties, and this is not the fault of the seller or conditions on the seller's side, the seller may, according to the regulations in Chapter 9 of the Consumer Purchases Act and depending on the circumstances, withhold the product, demand fulfillment of the contract, demand the contract terminated along with compensation from the buyer.
The seller may also, depending on the circumstances, charge interest in case of delayed payment, a collection fee, and a fee for non-prepaid, uncollected goods.
Fulfillment: If the buyer does not pay, the seller may adhere to the purchase and demand that the buyer pays its cost (Fulfillment). If the product is not delivered, the seller will lose his/her right if he/she waits unreasonably long to make the demand.
Termination: Upon significant non-payment breach or any other significant breach by the buyer, the seller may terminate the contract. However, the seller may not terminate the contract after the payment has been made.
The seller may also terminate the purchase if the buyer does not pay within a reasonable additional due date for fulfillment set by the seller. However, the seller may not terminate the purchase before the additional due date, unless the buyer has stated that he/she will not pay.
Compensation: The seller may demand compensation from the buyer for financial losses incurred as a result of a contractual breach from the buyer's side; cf. Consumer Purchases Act section 46.
Interest relating to delayed payment/collection fee: If the buyer does not pay the amount specified in the contract, the seller may charge interest on the amount, according to the Act Relating to Interest on Overdue Payments.
In cases where payment is not made, the debt may be sent for collection after a warning has been issued, and the buyer may then be held responsible for fees according to the Act relating to Debt Collection and Other Debt Recovery.
Fees for uncollected, non-prepaid items: If the buyer fails to collect unpaid items, the seller may charge the buyer a fee plus return shipping. The fee shall at maximum cover the seller's actual expenses in delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
Warranties given by the seller or producer gives the buyer additional rights beyond those mandatory rights he/she has by law. Thus, a warranty does not imply any limitation on the buyer's right to make claims or demands in case of delay or defects according to Points 10 and 11.
Unless the buyer consents otherwise, the seller may only obtain and save whatever personal data is necessary for the seller to complete his/her duties according to the contract. Personal data of buyers under 15 years of age may not be obtained unless the seller has obtained consent from parents or guardians. The buyer's personal data shall be given to others only if this is necessary for the seller to fulfill the contract with the buyer, or in cases where this is required by law.
The seller may only obtain the buyer's national identification number if there is an actual need for secure identification and such obtainment is necessary.
If the seller wishes to use the buyer's personal data for other purposes, such as sending advertisements or information to the buyer beyond what is necessary to fulfill the contract, the seller must obtain consent from the buyer upon the conclusion of the contract. The seller must inform the buyer of how the personal data will be used and who will use it. The buyer's consent must be voluntary and given actively, e.g. by ticking a box.
It shall be simple for the buyer to contact the seller, for instance by telephone or email, if he/she has questions concerning the seller's use of personal data or if he/she wishes the seller to delete or change the personal data.
The parties shall attempt to resolve any disputes amicably. The buyer may contact the Consumer Council of Norway for assistance in cases of dispute with the seller. If an amicable resolution is not attained after mediation by the Consumer Council, the parties may request in writing that the Consumer Council present the dispute to the Consumer Disputes Commission.
Decisions made by the Consumer Disputes Commission are legally valid for four weeks after pronouncement. Before the decision becomes legally valid, the parties may, by sending a writ of summons to the Consumer Disputes Commission, bring the decision before the District Court.
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